Customer Service Certification


Sometimes a short term focus on costs and profit can lead to long term strategic damage to the brand often causing embarrassing and unintentional damage to the image and competitiveness of the brand. Working with small and large leading international firms TopDeck Solutions has developed a certification program to ensure customer service remains a cornerstone of strategy and daily practices.



Assessment: TopDeck will complete a review of current Customer Service and recommend improvements. Over a few weeks the TopDeck Team will look at current practices, “incidents” and business processes that impact on the customer service strategy and experience. This would include interviews and observations from the Executive team through to the front lines.


TopDeck will recommend changes and improvements that improve customer service delivery and work with key stakeholders to identify how improvements can be implemented. Performance management measurements will be implemented to ensure success.


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